Woodburners from Sussex Woodstoves

01403 240300 (24/7 & messages)

07771 701122 (9:00-5:00 daily)

Sussex Woodstoves
Blue Cedar Lodge
44 Pondtail Road
Horsham
West Sussex
RH12 5HR



JUST EMAIL ME YOUR QUESTIONS - I TRY TO GIVE A KNOWLEDGEABLE ANSWER WITHIN 48 HOURS

Sussex Woodstove Services at 44 Pondtail Road, Horsham, RH12 5HR
OPENS MOST MONDAYS to SATURDAYS 9am- 1pm & by appointment
Please phone / text 07771 701122 on weekdays before visiting.

We service all stoves -
Bernard Davis & Co, Poacher, Majestic, Inglenook, Cottager, Forager, Forestman, Balmoral, Supreme, Yeoman, Exmoor, Exe, Devon, County, CL3, CL5, CL8, Villager, Puffin, Chelsea, Kensal, Firebelly, Pevex, Neria, Bohemia, Cube, Stovax, Stockton, Jotul, Antique stoves, Obsolete stoves, etc

Key Areas where our Wood burning stoves have been supplied / installed:

Horsham, Billingshurst, Southwater, Henfield, Crawley, Cranleigh, Storrington, East Grinstead, Guildford, Haywards Heath, Reigate, Reigate, Redhill, Horley, Worthing, Arundel, Brighton, Lewes, Hove, Hurstpierpoint, Petworth, Midhurst, Littlehampton, Chichester, Dorking, Croydon, Lewes, Bognor Regis, Farnham, Twickenham, Richmond, Dartford,Wokingham, Camberley, Horley, Coulsdon, Heathfield, Woking, Southampton, Tunbridge Wells, Toubridge.

SUSSEX WOODSTOVES

44, Pondtail Road, Horsham, West Sussex RH12 5HR - 

07771 701122 – Phone me anytime between 9am and 5pm daily please

We are a HETAS-registered company with a pedigree DATING back to 1986
we FOLLOW building regulations and may compliance-certificate only our own installation work – this applies to all HETAS engineers

Note that our minimum inspection fee USUALLY applies to each site visit,
but that for pre-sales repeated distance-visits we may agree to charge only once.

NEITHER we NOR ANY OTHER HETAS COMPANY SHOULD sign-off installations by others – please check with “HETAS” if anyone else offers to sign off diy work, as the sign-off MAY BE Fraudulent or invalid

diy work or non-HETAS installations need council approval beforehand
pre-works council fees are typically £150-£200 – retrospective fees may be £600+

THESE ARE THE TOP QUESTIONS that PEOPLE HAVE ASKED US SINCE 1986 – we try herein to explain and dispel some myths as well as better informing you about typical stove issues and delights - please also read our attached terms & Conditions

WHEN MAY I COME TO SEE STOVES?

VISITORS come on WEEKDAYS & SATURDAYS 9am to 1pm , AND BY APPOINTMENT at other times. It's worth a phone call on 07771 701122 to be certain that I am here at the Workshops to show you the stoves on weekdays.

HOW DO I FIND YOU?

From “Robin Hood roundabout” on Horsham A24 north bypass, turn south into B2237 Warnham Road.
TAKE 1st left into Pondtail Road. After ½ mile we are on your RIGHT, opposite the “Rising Sun” Inn.

ESTIMATES?

Estimate visits cost £1 per mile, one way from Horsham, refundable against a stove bought from us.

DO YOU RELINE CHIMNEYS?

It is not always necessary - A 10-year 316 liner supplied and fitted with a stove costs from £1200 & 25-year 904 liner from £1600 (possibly plus safety scaffolding); fitting without a liner is from £495 all including Building Regs Certificates.

We follow Building Regs to the letter – if you do not NEED a liner, then we do not force you to invest the extra money. We insist that independent inspections precede any liner or non-liner installations, but chimney must always be thoroughly swept before stove installation. If there are any structural issues, these must be repaired and signed-off by Building Control.

If chimneys obstruct 150mm liners, we may sometimes fit 125mm outlet DEFRA-approved Smoke-Control stoves with 125mm flexi-liners. If we have to use a 150mm or larger diameter liner in a tight chimney, then additional & expensive building work cutting into and re-closing chimneys through walls may be necessary.

WHAT EXPERIENCE HAS THE COMPANY ACHIEVED?

Established in Spring 1986, we started selling stoves, literally from a garden shed during the following August. Since then we have probably sold thousands of stoves and fitted most of them, with or without liners and sometimes with prefabricated stainless steel chimneys.

Our qualifications for installation into existing fireplaces, either with or without flexi-liners, and for erecting prefabricated free-standing twinwall chimneys, either indoors and outdoors, are all up to date. We operate strictly to H&S safety standards, with all staff qualified for Working at Height. While some smaller jobs may be done from ladders, more often than not, a flexi-liner installation demands professional scaffolding.

We have never aimed to be a high volume company, or an “internet” business – our website is deliberately “informative” rather than a “pushy, sales aid”. We take on just enough work to be able to do a consistently good job and to enjoy working for our living. We accept just enough customers to be able to professionally meet and/or sometimes exceed their expectations.  

When the regulations were tightened and it became obligatory for installers to be HETAS trained and registered, we were amongst the earliest companies to register, and the training sessions were carried out here at the workshops in Sussex, by HETAS trainers, for several fitters, rather than having to travel north.

Our business practices, financial and professional references, advertising materials, website, and full Terms & Conditions were checked and approved by West Sussex County Council Trading Standards Department.

Our experience has been called upon for technical reports on faulty, dangerous and unwise installations, and we have reported formally after serious premises in other people’s installations, where damaging fires and other incidents of danger or difficulty have risked the security of people or premises.

DO I HAVE TO HAVE A CHIMNEY TO USE A LOG STOVE?

Only oil and gas systems can use low-level outlet balanced flue systems – this is because these fuels do not produce the particulates that are a feature of wood and smokeless fuel stoves. So, yes, you do have to have a proper chimney, for any solid-fuel appliance.

-          That chimney may be already part of the structure of your house.

-          The chimney may have been in use with any fuel, or it may have been closed or unused for years

-          The chimney may be used without a solid-fuel flexi-liner if it passes a Soundness Test defined in Building Regulations. Otherwise, you do need a liner!

-          Any structural defects must be corrected and signed off by Building Control before a HETAS engineer starts work. HETAS sign-offs do NOT cover structural work, so beware anyone who says that they do!

-          If you are moving into a new home, please note that it pays to buy houses with existing chimneys.

-          If you are SELLING a house, remember that you are responsible for peoples’ safety thereafter.

-          If you want to take the stove with you, please phone me on 07771 701122.

-          You can make the sale easier by asking us for an Inspection report or servicing pre-sale.

-          The fee for Inspections starts from £80, and Servicing from £50, and may save you £1000’s!

-          If you are BUYING a house, make sure that we inspect any stove first - any defects may be serious

o          Remember that the warranty lifetime, excluding damage by poor fuels, is 10 years for a 316 flexi-liner, and 20 years for a 904 flexi-liner.

o          If the stove or chimney system is unsafe, or requires work, we issue reports and estimates, or we will undertake repairs. Please see our TERMS & CONDITIONS” for details.

o          The fee for Inspections starts from £80, and Servicing from £50, and may save you £1000’s!

o          If it was installed Pre 2002, you should have the installation checked by us, and/or ask to see the stove and chimney maintenance records. 

o          Chimney sweeping for logs is twice a year, and once a year for purely smokeless fuels.

o          Stove servicing is ANNUAL - all stove manufacturers recommend this safety work

o          Inadequate servicing may lead to risks to the building, and to your health.

o          Post 2002 Installations - your solicitor should demand the HETAS pink form signing it off

o          Again, sweeping and maintenance records are vital

o          We will inspect and report on the installation for you.

o          This may save you a lot of money on rectification and safety work at a later date.

DOES MY CHIMNEY REALLY NEED A LINER?

Faulty chimneys always need re-lining.

o   Post-1966 chimneys should have ceramic liners, and this applies to post 1966 new-builds

o   Pre-1966 chimneys may also be OK but need careful checking and must be fume-free.

o   ALL chimneys must be swept and scraped - old coked debris can catch fire with a stove, whether or not a liner has been installed. A sweeping certificate should note structural defects. Expect this to typically cost from £50 upwards, depending on the chimney’s condition. Use ONLY professionally qualified Sweeping companies who issue insured, certificated receipts.

o   If you wish to install a stove more economically without a liner, the chimney needs a “Soundness Test” to prove the chimney per Building Regs. These tests cost from £110 upwards but may save you a thousand pounds on an unnecessary liner. Use the same company that sweeps your chimney.

o   Whether you reline or not, poor fuel causes stove & chimney damage and invalidates stove, chimney/liner and fitting warranties. If the independent testing company is in any doubt, they will recommend repairs and/or relining. If YOU are in any doubt, or WE are in any way dubious of a Sweep’s report, we suggest that you reline the chimney.

From October 2010 the minimum liner diameter is 150mm or the stove outlet size if greater, except for 125mm outlet DEFRA-approved clean-air Act compliant stoves.

o   Old solid fuel liner and all gas and oil liners will always need to be replaced for a solid fuel stove.

o   The materials-only-warranty lifetime for our new liners is typically 10 or 25 years depending on how much you spend on them, but remember that abused and unswept liners are well-known to manufacturers who always exclude weather-penetration, poor-fuel and non-sweeping abuse from warranty.

o   Faulty chimneys that cannot be professionally 100% repaired will always need chimney liners. If in doubt, then we will reline it!

o   Any Soundness Testing must be AFTER any structural work, or that work invalidates the Test.

WHAT ARE THE ADVANTAGES & DISADVANTAGES OF LINERS?

The fact is that Building Regulations specifically permit redundant chimneys to be brought back into use with and without chimney liners, and specify the tests to be carried out before doing so.

Building Regulations Document J permits remedial works other than liner installation into structural chimneys being brought back into use. Thus, a well-repaired chimney may still be used without a liner. The Solid Fuel Soundness test is detailed in Document J.

A liner is only compulsory when the flue is proven faulty and it is considered professionally unwise to conduct remedial work on the chimney without also inserting a flexi-liner.  

WITHOUT A LINER, at installation, one advantage is the vastly reduced price to the customer – typically we only charge from £495 for the non-liner installation and warranty, plus the stove. Such installations are safe and will not damage chimneys, provided that you only burn good, dry fuel – and you must never use fuels with more than 19% moisture content – our customers usually buy a Fuel Moisture Meter from us for £30.
A rain cap to reduce the ingress of weather is a wise precaution – typically these cost £175 installed.

In use, an advantage of not having a liner is that structural brickwork absorbs some of the heat from the flue gases and that heat is radiated into the house over time. Burning good dry fuel also keeps the chimney structure dry and even may extend rather than reduce the working lifetime of the chimney.

WITH A LINER, the advantage to the supplier is that supply & fitting typically costs from £1200 for 10-year warranty liner, and from £1500 for 20-year materials. Properly fitted and using correct fuels, flexi-liners should last at least the duration of their warranty – 10 years for 316 steel, 25 years for 904 steel. The 10-year liners in my own home were installed in 1993 and are still in excellent condition.

If you burn poor fuels, the warranty is invalidated and the lifetime of the liner can be reduced to as little as 18 months as one season of abuse with damp fuel can ruin a liner.

In use, an un-insulated flexi-liner, used with good fuels, has the advantage of keeping a chimneystack dry – the heat from the liner drives out some of the damp and this can be particularly useful for older chimneys. An insulated liner may be necessary on cold, exposed tall chimneys, or where ancient structure may contain combustibles to be protected from heat - insulation significantly adds to the installation price.

FUEL QUALITY deserves your attention – the stove, installation and liner warranty conditions insist that you use dry fuels, properly seasoned, and never above 19% moisture content.

Burn dodgy fuel without a liner and eventually you will see brown water marks usually in straight lines on the palsterwork inside the house, demonstrating that you have produced tar in the chimney – the solution is then to remove the tar, seal the marks if you can, redecorate and reline the chimney. This type of damage breaks all the warranty conditions and you have no valid claim against the stove, the Testing Company, or the Installation Company. Having been clearly and professionally warned from the outset, you are not considered in law to be a naïve customer and your claim will be dismissed.

If you see more randomly-shaped brown marks indoors or outdoors, then it is more likely that the flashings and soakers are failing due to their age or to years of acid-rain.

Burn poor fuel in a flexi-liner or prefabricated chimney installation, and you deserve all that happens – the tars and acids will eat through the stainless steel in months rather than years. Liner manufacturers, chimney makers, suppliers and Installation Companies all are well aware of the typical perforation damage that results from burning high moisture-content fuels.

Again, the warranty and instruction data, the installation data plate, all the literature given to you the verbal advice and instructions that you received and the warranty all clearly tell you what to do, and what not to do, so the cost of replacing the liner, which is significantly more than installing it in the first place, would be down to you.

So in summary:

o   If the chimney is faulty you must reline it

o   If the chimney is proved Sound under test then you may choose whether or not to reline it.

o   Whether you reline it or not, only use good, dry fuels.

o   Whatever you need, we are happy to be of service to you.

SOUNDNESS TESTS?

To know for sure whether a chimney or an existing liner is faulty, get the chimney Soundness Tested after any structural work has been completed.

Typically expect to pay from £50 to thoroughly Sweep, and from £110 to Soundness Test.

WHAT IF I HAVE NO CHIMNEY?

If there is no structural chimney, a prefabricated insulated twinwall chimney may be appropriate. Listed buildings and houses in conservation areas may not be able to use this option. A typical external chimney installation in a two-storey house, with a new hearth and a stove costs more than £5,000. The lifetime of prefabricated chimneys is typically 10 years, though if properly swept and you burn only good dry fuel, they will last many years longer.

Although such chimneys may appear somewhat “industrial” and as such may not add their price to the value of your home, they do provide a more economical solution for a stove than a £10,000 structural chimney.

If there is no structural chimney, and if you prefer a traditional chimneystack, then specialists can usually build one for you using pumice cores and brick skins, but we cannot do this for you.

You will need full planning permission, building regulations approval and sign-off, and possibly listed building consent. However, the higher investment is sometimes better recovered when you sell your house as the chimney should last the lifetime of the house.

WHAT SIZE OF STOVE DO I NEED?

Normally, allow 1kW output per 14 cubic metres of the room. In cold rooms or with high ceilings use 1:12 or even 1:10 - a bigger stove may be needed. 

It’s best to use as near to the calculated size as you can.

        An oversized stove will overheat the room, and you may be tempted to under-burn it - this causes tar and corrosion damage to stoves, structural chimneys, prefabricated chimneys and flexi-liners.  

        An under-sized stove that is too small for the room may tempt you to over-load it, or to over-burn it - this may damage the stove and or the installation almost as much as an over-sized stove.

        Smaller stoves can be usefully applied to supplement other heating systems.

WILL IT FIT MY FIREPLACE?

Allow 2” to the back & 2” to the sides (if the sides are 8” thick and the back is at least 5” thick) or 6” spacing if the surrounding walls are thinner, plus at least 6”-9” upwards to the lintel or to the top of an archway, for fitting access & provision for regular sweeping. Allow 12” minimum fireproof frontal hearths for stoves.

        Most stoves require a minimum 12mm decorative fireproof hearth over a 125mm concrete base.

        Some stove that do not heat the hearth to over 100C may be set onto a decorative hearth that sits over a combustible structure.

        We supply and fit both types of stove.

I HAVE A STOVE – WILL YOU FIT IT?

If it’s a modern stove meeting EN13240, and HETAS-approved and CE-marked, with all its emissions and efficiency paperwork present, the stove undamaged and complete, then we may agree to fit it for you.

In general, we will not fit flues and liners that we have not supplied – not everything is what it seems, especially when bought cheaply.

FIREPLACE MODIFICATIONS?

Modifications other than cosmetic or minor repairs are considered structural building work and thus come under Building Regulations control. We are stove and chimney system experts, and do not usually undertake building work, though we may agree to clear fireplaces back to a standard Builders’ opening.

For structural works you must pre-inform the Building Control Officer who must also agree and sign-off the work before we undertake any installation works.

Widening fireplaces is much more stringent and far more expensive, as pin-lintels may be needed front-to-back to support hanging brickwork above, as well as new frontal lintels.

HOW LONG WILL I HAVE TO WAIT?

We know how impulsive buyers can be: usually you can ‘Pay-&-Takeaway’ from our local stock and we keep about 30 stoves for immediate purchase. Instant gratification! We do not charge VAT.

Bespoke Register plates made at the workshops take us about 2 hrs on visiting days from £120. Gloss-black flues are available from stock from £40. Liners & special order parts take from 2 working days on 50% deposit. Double-sided and central heating stoves can be supplied from 14 to 48 days. Our stove fitting lead-time for non-liner work is typically 14 days, and for flexi-liner and prefabricated chimney work, 14-28 days. Our Terms & Conditions indicate that we try to fulfil all pre-agreed installation obligations within 42 days.

HETAS FITTING?

We are HETAS-No: 14xx, with sales & fitting experience since 1986. Our Sign-off code for Building Control is HETAS-No: 108xx. Person-id cards issued by HETAS prove our qualified right to install stoves and chimney systems.

Some installations require special skills such as qualified Sweeps, Chimney testers, gas or solid fuel plumbing specialists – we never, ever recommend any other service provider, though we have solid feedback from other customers that we might share with you if you have difficulty locating the right qualified tradesmen. For other skillsets, please consult YELL, professional feedback sites, the Internet, or use www.hetas.co.uk

DIY FITTING?

You may DIY or employ non-HETAS fitters, but your local Building Control Officer (BCO) must pre-approve, supervise and sign it the job. We may inspect & report on your previous unapproved installation at £80 per hour but only to assist a BCO sign-off - it is illegal or any HETAS engineer to sign off work done by others, and any such sign-offs are not legitimately acceptable for legal purposes.

AIR VENTS?

Stoves under 5kW in pre 2008 homes generally do not need additional air-vents – Over 5kW, pre-2008 and all 2008 onwards buildings will need additional air-vents. These cost from £175 supplied & fitted.

Air-vents are compulsory for all stoves over 5kW. Recent advice from HETAS is that where an extractor exists a stove is best not fitted - recirculating cooker hoods do not cause this problem. Other appliances or chimney may contend for air-supply. We also must fit a compulsory air-vent even for smaller stoves up to 5kW to be installed into newer houses post 2008, as these homes were built with low Design Air Permeability factors.

IF YOU COVER UP YOUR AIR-VENTS WITH THE STOVE BURNING, YOU WILL SURELY INCREASE TAR IN THE CHIMNEY AND RISK CARBON MONOXIDE POISONING. The intention of the regulations is that vents are permanently-open, FOR YOUR OWN SAFETY.

CARBON MONOXIDE?

Here’s a myth to dispel, once and for all – surely logburners are safe from poisonous Carbon Monoxide? Not at all – all combustion fuels produce this colourless, odourless poisonous gas as a preliminary combustion by-product – if there is a sufficient air-supply, this is then oxydised again to produce Carbon Dioxide. This is why larger stoves (and certain other site conditions) necessitate air-vents.

A Carbon Monoxide Alarm is compulsory for each individual appliance from October 2010 (£45 fitted). This poisonous gas is produced in all combustion – gas, oil, smokeless fuel and log-burners. Logs & coal do produce poisonous fumes unless correctly burned. Keep air-vents & controls open and a good flame in the firebox and the risk is reduced – if the fire is smouldering, damped down or smoky, you are risking harm.  

SMOKING OPEN FIREPLACES OR STOVES?

You should neither see nor smell smoke indoors unless perhaps when first lighting a stove. Any fumes may be poisonous - these included the noxious by-products of combustion, including Carbon Monoxide.

IF YOUR STOVE or open fireplace SMELLS SMOKEY, IT’S NOT QUAINT or COUNTRIFIED – it’s potentially dangerous - THERE MAY BE SOMETHING SERIOUSLY WRONG!

Properly fitted stoves improve most smoky fireplaces unless there are chimney defects or downdraughts. Sealed steel register plates are always essential, either made to your order, or made on-site by the fitters. Even Class 1A Fireproof boards are NOT adequate for register plates - the materials deteriorate with heat and dampness and may lead to fumes leakage.

Properly fitted stoves improve most smoky fireplaces unless there are serious chimney defects or downdraughts. Sealed steel register plates are always essential, either made to your order for others to fit, (from £120), or made on-site by the fitters.

If the stove or fireplace is smoky when first lit, this is possibly a “cold plug” of air sitting within the chimney – this can be dispersed by burning a torch of newspaper inside the stove to warm the chimney, very carefully, before lighting the stove. However, there is a risk that poor performance may mean that the chimney system or the liner is blocked by tar or debris from burning poor fuels, or by neglecting to have the flue swept at least twice a year, so please get it swept regularly.

If your open fireplace is smoky, then the fireplace opening to chimney area may be more than 6:1 – if it is then the fire will smoke into the room bringing noxious compounds with the smoke. Generally, if there marks above the fireplace aperture, you should seek advice before serious harm occurs to you or your family.  

SAFETY?

Stoves are typically safer than open fires – the sparks, smoke and embers are well-contained - keep the stove doors shut whilst burning fuels or more heat is simply lost up the chimneys.

Modern stoves convert fuel into useful heat at between 75%-85% efficiency - the balance or 15%-25% ensure proper evacuation of combustion by products, up and through a properly heated chimney system.

Open fires typically achieve on 15%-25% fuel conversion efficiency, and stove burned open-doored are equally inefficient, as each device then draws massive amounts of cold air through the room, simply then dumping it up the chimney. Stoves burned thus risk over-burning, and may experience casing damage.

Stoves typically run at over 3000C - heatproof gloves & fireguards are recommended. Furnishings must be kept at least 1000mm from stoves. Combustibles within 1000mm need fireproofing.

Stove must always have flames in fireboxes - lack of flame indicates slow burning, and risks fumes production.

Chimney thermometers for £20 encourage proper stove use, potentially reducing tar and debris deposition in the chimney.

Health and Safety , and HETAS, strongly recommend British Standards approved fireguards for all stoves where the young, the old or the infirm may be injured by contact.

ARE THE STOVES AIR-WASH EQUIPPED?

All manufacturers use similar and enhanced airflow facilities to push smoke and fumes away from the glass – thus is cannot condense and darken the glass. Air-wash systems create curtains of air downwards across the glass, to keep smoke away from the glass and give brighter fire-views and better combustion efficiency. Closing the Air-wash systems will tar up the glass & the chimney. Clean the glass clean using eco-friendly dampened newspaper  & wood-ash, for free, or a safety razor blade if you have crusted it up – in general, when burning dry fuel, with a safe chimney, with airwash systems open, the glass stays clean.

EFFICIENCY – JUST HOW EFFICIENT ARE THESE STOVES?

Stoves are 3 times as efficient (75%-85%) as open fires (15%-25%), burning 1-2 kilos of dry fuel per 5kW per hour, reducing average UK house gross CO2 emissions by 20%, and making your home more ECO-friendly. Please only burn dry logs and smokeless coal – moisture from poor fuel causes tar damage and pollutes the atmosphere. Combustion efficiency is little affected by whether or not a liner has been installed - where a non-liner installation offers a little more benefit, is that the temperature of the fabric of the house will rise more than where a liner is fitted.

ECOLOGY?

All stoves meet BS/EN13240 and HETAS standards for efficient clean combustion – house coal, coke, steam coal, petro-coke & sticky fuels are not suitable, invalidating the warranty. Energy efficiency ratings for houses may be enhanced by stoves, as electricity, gas and oil usage is potentially reduced.
We do sell DEFRA-approved Smokeless zone stoves too.

CAST IRON OR STEEL STOVES – WHICH ARE BEST?

Abused cast iron may crack – abused steel may corrode. With care, expect many years of use with either type

        modern, well-made stoves are quite hard to destroy, but some people do so

-        cold water onto a hot cast iron stove top, or rain down its chimney are good ways to crack one

-        cheap cast iron stoves with recycled scrap are more prone to cracking that pure iron quality stoves

-        cheap steel stoves have thinner bodies an tops – they distort, corrode, leak and disappoint owners

-        we sell spare parts and do repairs wherever we can.

-        We only sell stoves with manufacturers’ warranty, and we warranty our own services for 12 months.

CHIMNEY SERVICING?

Generally, sweep the chimney professionally at start & end of every burning season and quarterly in the winter, or otherwise as advised. Accredited sweeps are insured and issue sweeping certificates.

Do not use “Maximillian” who has done it for years” or “Jethrop who is a part-time fireman” – just ask yourself, “who will pay the damages costs when they puncture your liner”? Or displace a brick and poison your family?  - yes sadly, we have seen that twice!

Unqualified = Uninsured.

Use dry fuel only, never greenwood or weather-wet fuel. If there is tar in the chimney or the stove, this can only originates in poor fuel, and leads to mess & chimney fires. It is never the fault of the stove!

Some light brown tar-staining is due to rain penetration of the chimney so flashings or soakers may need replacement or repairs.

If you call us out thinking that the stove, liner or installation of causing a problem, and the faults are proved elsewhere, we will quite rightly expect you to pay for the visit – typically from £160.

For reference purposes, since 1986 there has been not one instance where a suggested fault has been attributable to the stove or the installation – extreme weather, snow build-up, aging flashings, rotted soakers, abuse in the use of bad fuels, are the common causes.

The stove will not produce these messy and damaging by-products if used correctly with good quality fuels.

MONTHLY DIY SERVICING?

With the stove all cold, you should clear the stove firebox and vacuum over the baffle and into the flue pipe. If needs be drop the baffle plate inside the stove, but make sure that you remember how to put it back correctly - mark it with chalk and maybe take a phot before you take it out!

Tar-converter products will, over time, reduce accumulated tar to a drier powder, so some dangers from tar and chimney fires are reduced. Some products such as the “chimney Logs” may include free chimney-fire insurance. Other products such as chemicals to sprinkle on a quiet fire, need careful selection if you have a stainless steel chimney system, so read the warnings carefully, please .

If you notice anything amiss, call us immediately – a call out fee from £50 is a small price to pay for safety.

ANNUAL SERVICING?

It’s not obligatory under UK law yet, but all manufacturers now instruct you to have stoves serviced annually and to have chimneys swept properly and regularly. It’s just common sense where stoves are concerned. We charge a travel rate of £1 per mile one-way, then from £50 an hour plus parts. Glass, seals, door-latches, firebricks, grates, interior baffles, flues & joints, etc any or all of these may need specialist attention annually or at other times. Please see our Woodstove Servicing pages for more details.

Stoves may become gradually dangerous or inefficient. You may not notice, but be certain that we will!

Most UK-sold stoves are designed for intermittent burning, not 24/7/365 - slow burning destropys stoves and chimney systems.

As a guide for servicing, seals & adhesive kits cost from £45, Flues are from £40, heatproof mastic is £16, Black paint £16, 10-year liner kits from £750, 25-year kits from £950.

Our typical workshop, travel and site labour rate is from £50 per hour. 

CENTRAL HEATING?

We supply stoves with boilers but we do not fit them. We can approximately calculate your boiler needs, all the same, as we qualified in 2002.  Boilers may be stand-alone or Integrated with other heating sources such as gas, oil, solar, heat pumps etc.

Integrated multi heat-source systems are costlier to design and install - and more complex and expensive to sign-off using specialists and/or Building Control Officers. Combining solar, electric, solid fuel, gas, ground-source heat recovery, air-source heat recovery and using Heatstores or Integration panels may sound attractive, but weigh up the costs, complexities and pay-back periods carefully..

Boiler stoves are best fitted with 904-steel 20-year liners as flue-gas temperatures are reduced and corrosion risks are increased. Solid fuel boilers rely on flames over the heat exchangers for heat transfer – when stoves slumber, radiators cool down. Remember that you need an alternative heat source for summer - if you try to run a central heating stove just for domestic hot water, the high risk is that you will boil the wet-side and/or that an explosion will occur, potentially damaging people and property.

When the insides of the stove are tarred up or sooty, heat transfer is badly affected, and the steel may corrode formt he flam-side. Keeping boiler surfaces clean is essential. Using a professional anti-corrosion product in the wet-side is equally important or the boiler will rot from the inside.

Boiler stoves must only ever be used with the “wet-side” fully connected and operational. If you run them dry, then both sides of the boiler rise to say 300C whereas they are designed to run at 300C on the flame side and under 100C on the wet-side. This higher temperature distorts the boiler, joints will crack and/or the surface perforates, and fumes from the flame-side pass through the boiler casing and may poison you. For the same reason, sand-filled boilers are not permitted!   

Our boiler summary sheets may help you understand the requirements, but get several detailed estimates and designs, including sign-offs, before committing yourself. Even in my own home, I have not bothered!

OVERNIGHT BURNING?

Slow burning or damping down stoves produces tar and is NOT permitted. The damage to stoves and liners is typical and readily identified and cancels the warranty on stoves, installations and liners, damaging stoves & chimneys, and producing Carbon Monoxide. There must always be flames in a safely-burning, solid fuel stove. Some people damage stoves & chimney by ignoring this advice – but our customers should know better, because we probably bang on about it a bit! Always leave the airwash vents wide open.

EMPTYING THE ASH?

Multi-fuel stoves need the ash cleared every few burns. Wood-burners need clearing to 1” of ash perhaps every 10 burns. Please use a metal bucket – the ashes can remain hot for a long time! Yes, people have complained that their plastic buckets or carpets have melted!

CAN I COOK ON IT?

On single-skin stoves, the tops may reach 400C. On double-skin stoves, over 150C to 300C or more. Over hot embers with the stove doors open, Toast & crumpets can be cooked on toasting forks. Chestnuts can be pan- roasted or steamed on the top.  Marshmallows, stews & casseroles, hot drinks & even toasted sandwiches are possible with a little creativity, but please be extra careful. On the stove top, we use Pyrex cookware so that we can see what’s going on - we vary the heat by putting coins under the pans. If the stove is blazing well, people have told us that they have even managed to make reasonable toast through the glass!

CAN I BURN PELLETS?

We no longer sell the pellet baskets as we feel that the energy used to create pellets rather than logs, is far from ecological. A pellet basket does give you more choices of fuel – logs, compressed-chip fuels, smokeless coal-type fuels or pellets, and of course, highly variable costs. A tonne of pellets is about as expensive as a tonne of dry coal (if you can find dry coal!), and it’s perhaps twice the price of dry logs.

WARRANTY?

12 months on labour and installations, & exclusions apply. Manufacturers’ stove and parts warranty conditions exclude heat or weather damaged castings and carcasses, all service-replaceable stove and flue parts including door and glass seals, glass, grates, ash-cans, register plates, sweeping accesses and seals, internal stove linings, dampers, closing plates, flue outlets, baffles, tools and door latches.

Manufacturers expect you to have their stoves serviced ANNUALLY - not just when they go wrong or you are selling the house! So do we!

Also PLEASE, PLEASE do not use black-lead type stove polishes - the fumes given off are terrible and the surface then leaves the blacking on everything that it touches - on you and on us - and we may therefore decline to service such stoves. The correct heatproof paint is only £16 a tin and lasts really well.

Regulations versus Cosmetics

We commit to installing stoves in manner that fully complies with Building Regulations and the HETAS Guide.

We will centre and level stoves and seek to achieve as near to upright vertical flues, and as near to horizontal stoves as we can, but constraints and defects in your house or fireplace may make compromise essential.

If your fireplace sides are off-vertical then our vertical pipes will look wrong, but will actually be correct. If your hearth or the lintel is not level, we will still set the stove level! We do not commit to impossible cosmetic perfection, but do all installations to our best-endeavours in all matters.

DISPUTES

Our Terms & Conditions on the website and with all correspondence & paperwork, emphasise that if ever we were to have a dispute, we would use HETAS or WSCC (West Sussex County Council) arbitration procedures provided that all billed invoices have been properly paid, any refunds being determined solely by arbitration.

Failure to pay an invoice in a dispute would result in legal action to recover the debt before arbitration. We have never had to do this, but if we had to, we would stick to our Terms & Conditions, and take legal action. Since 1986, we have yet to find ourselves in any such dispute situation.

These notes are issued as general guidance, without prejudice to Sussex Woodstove Services Terms & Conditions, and are not intended to instruct any other parts or services supplier.
We never “recommend” other suppliers.

Our Terms & Conditions are issued with all emails and documentation.
All Customers are made aware of them, and receive a copy from the Company.

Please note that our minimum inspection fee may apply to all distant site visits
and may be billed retrospectively if overlooked at the time of the visit.


West Sussex County Council Trading Standards once approved our practises and Terms & Conditions as a ”Buy with Confidence” Company, and we are fully HETAS-registered.

Note that the stoves that we sell, prices, specifications and service charges may change without prior notice. WORKSHOP DISPLAY prices always apply to any sales transaction.

 



GENERAL DISCLAIMER

Sussex Woodstoves conducts business only under the Company's TERMS & CONDITIONS to which your prior assent and understanding is presumed, whether you use our generic information, or our specific services.
Please click HERE to see our TERMS & CONDITIONS




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